Contact Us
Need a hand? Our team is here to help with questions, account-related issues, verification and withdrawals, technical concerns or general feedback. You can reach us via live chat, email or phone and we aim to respond promptly. Live chat is available 24/7 and email replies are typically within one working day. For faster support please have your account details ready when contacting us; we’ll keep your enquiries secure.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7; email replies typically within one working day) |
| General enquiries | [email protected] (general enquiries, account verification and payments) |
| Affiliate enquiries | [email protected] (partner enquiries, onboarding and marketing support Mon-Fri) |
| Phone | +44 20 7946 1823 (phone support, Mon-Fri 09:00-18:00; voicemail outside hours) |
| Working hours | Live chat 24/7; phone and email Mon-Fri 09:00-18:00 |
Email Assistance
For detailed requests, account issues or when you need to send documents, please email [email protected] as the preferred contact method. Include a clear subject line and up-to-date contact details so we can process your enquiry quickly. Adding any relevant account reference or ID in your message will help avoid delays and speed up verification or resolution.
Send Us a Message
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests, such as account or payment queries, are usually resolved quickly, while more complex investigations like security checks or manual verification can take longer depending on the case. If we need extra time we will keep you updated on progress and next steps.
Feedback
We’d love to hear your feedback, suggestions or ideas for improving the site. Send your thoughts via live chat or email to [email protected], or use the feedback form in your account. Every message is reviewed carefully and helps us refine features, promotions and the overall user experience. Thanks for helping us make the site better for all players.